Question 1

Where can I learn how to use AbleSpace?

Accepted Answer

We have a library of tutorial videos that can help you understand the platform. You can access them here. Meanwhile, if you would like a one-on-one demo, please message us via chat or email us at support@ablespace.io.

Question 2

Can I share data with my paraprofessionals and assistants?

Accepted Answer

Certainly! You can facilitate secure data sharing with paras and assistants, enabling seamless data collection and progress monitoring on the students.

Question 3

Can you track data for multiple students simultaneously?

Accepted Answer

Absolutely! Our intuitive UI enables you to effortlessly gather data for group sessions as well. Progress monitoring for a group has never been more seamless and straightforward!

Question 4

Is AbleSpace HIPAA compliant? Will you sign a Business Associate Agreement (BAA)?

Accepted Answer

Yes, AbleSpace is HIPAA compliant. We have a standard Business Associate Agreement (BAA) applicable as soon as you sign up and accept the terms of service. We can also provide individual BAA in case you would need one. Feel free to contact us at support@ablespace.io.

Question 5

I have suggestions to improve AbleSpace; whom should I contact?

Accepted Answer

We are always looking for suggestions to improve the platform. You can contact us via the live chat on this page or write to us at support@ablespace.io.

Question 6

What happens after my free trial ends?

Accepted Answer

If you haven't opted for a subscription by providing your payment details, your account will transition to the free basic plan after the free trial period. You have the option to upgrade your plan at any time in the future if you desire.

Question 7

Can you collect data on the phone and access it on a laptop?

Accepted Answer

Yes, you can collect data on any device, and it becomes available on all other devices.

Question 8

Can I create my own assessments on AbleSpace, or only use the prebuilt ones?

Accepted Answer

You can also create custom assessments with AbleSpace.

Question 9

Do you offer special pricing for schools and districts?

Accepted Answer

Yes, bulk purchase discounts are available for schools and districts. Don’t hesitate to contact us at support@ablespace.io, and we can share more details.

Question 10

Do I need to enter my credit card to start the trial?

Accepted Answer

There is no credit card needed to start the trial.

Question 11

Is there a limit to the number of students I can add to my account?

Accepted Answer

You can add an unlimited number of students to your account.

Question 12

Is there a limit to the number of paraprofessionals/assistants I can add to my account?

Accepted Answer

You can add unlimited paras and assistants to your account.

Question 13

Can I upload attachments such as photos of student work when creating session notes?

Accepted Answer

Yes, you can upload attachments such as images, pdf, ppt, etc, as part of a student note.

Question 14

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription anytime.

Question 15

What if I need help using AbleSpace? Can I have a demo?

Accepted Answer

Yes, we would be happy to schedule a 1-to-1 demo to explain how AbleSpace works and answer any questions you might have. Please write to us at support@ablespace.io, and we will coordinate to find a convenient time for the demo.

Question 16

Can I purchase a plan with my ESSER, EANS, or Title I funds?

Accepted Answer

Yes, AbleSpace qualifies for federal funding including ESSER, EANS, and Title I. AbleSpace can support key initiatives such as data tracking, assessments, reporting and health and safety insights.

Question 17

Is AbleSpace compliant with HIPAA, FERPA, and state privacy regulations?

Accepted Answer

Yes, AbleSpace complies with HIPAA, FERPA, and state privacy regulations regarding student data. We follow all applicable laws and regulations to ensure the privacy and security of student data.

Question 18

What if my teachers already paid for their own plans?

Accepted Answer

We'll fully reimburse teachers at your school or district who paid out of pocket to upgrade to AbleSpace Plus as long as they upgraded during the current academic year.

Question 19

Do you offer training on using AbleSpace?

Accepted Answer

Yes, we offer detailed training sessions for both staff and admins to ensure that everyone is comfortable and confident using AbleSpace. We also offer ongoing support and resources to help ensure that you continue to get the most out of the app. Whether you have a question about a specific feature or need assistance with a technical issue, our support team is available to help.

Question 20

What student information does AbleSpace collect?

Accepted Answer

AbleSpace collects student information such as name, date of birth, and school to assist special ed professionals in their workflows. More details can be found on this page.

Question 21

How is personal information stored and protected in AbleSpace?

Accepted Answer

All personal information is stored in a secure database with restricted access. We take appropriate measures to protect personal information against unauthorized access, disclosure, alteration, and destruction.

Question 22

Does AbleSpace share personal information with third parties?

Accepted Answer

We do not share personal information with third parties except as required by law or to provide services to our users. We also do not sell personal information.

Question 23

Is AbleSpace compliant with HIPAA, FERPA, and state privacy regulations?

Accepted Answer

Yes, AbleSpace complies with HIPAA, FERPA, and state privacy regulations regarding student data. We follow all applicable laws and regulations to ensure the privacy and security of student data.

Question 24

Can users access, modify, or delete their personal information in AbleSpace

Accepted Answer

Yes, users can access, modify, or delete their personal information anytime by logging into their account and making changes. Users can also request that we delete their account and all associated personal information.